FAQ

Frequently Asked Questions

Will I swim with the turtles?


Yes! On our snorkel trips, guests have the opportunity to swim with Hawaiian Green Sea Turtles. This is an unbeliveble and memorable experience and should not be missed!




How long will the snorkleling trip or whale watching trip last?


All of our tours depart from Ka'anapali Beach on the island of Maui, Hawaii. The Deluxe small-group tour is from 9am-1:30pm (4.5 hours). This trip includes breakfast, and lunch, snacks and non-alcoholic drinks. The Afternoon Adventure Tour is from 2pm-5pm (3 Hours) This trip includes snacks and non-alcoholic drinks. Whale watching tours are approximately 2 hours and are availble December 15-April 05th.




How far in advance should I book?


We reccomend booking as soon as you know the day that will work for you! Maui gets very busy during high season and around holidays. Tours often fill up weeks in advance during high season.




Can I bring my own gear?


OF COURSE! Although it's not necessary. The Magic Merman will provide you with everything you need, including masks, snorkels, fins and floatation devices included as part of your snorkeling trip. We do recommend you bring a towel, sunscreen (no sprays!) and anything you need to make the trip comfortable.




Is there a bathroom on the boat?


There is a bathroom on the boat! It's a little different than your bathroom at home, but does the job.




Do I have to snorkel or can I just come for the ride?


We would love to have you out on the boat just to enjoy the water or as a snorkeling guest. Our knowledgeable captain and crew will be happy to entertain guests that stay aboard with wild stories about the mythical rise of the Magic Merman and the many adventures upon the high seas! (Or just serve you snacks and drinks as well as the occasional foot rub.)




What if I need to CANCEL a booking?


All cancellations must be done 48 hours prior to your reservation to recieve a full refund for you and your party. Please call directly to cancel or change any reservations. Changes and cancellations may NOT be made through email. Call us at: 808-250-6465




Are there any passenger restrictions?


We are a family friendly boat and our goal is to give the best experience possible to people of all ages and walks of life. However, passengers of The Magic Merman are loaded from the beach and need to be capable of climbing 3 vertical stairs. Guests will likely get a little wet when beach loading. Due to the nature of the ocean, our trip is not reccomended for people with back or neck problems, or people recovering from recent surgery. We also don't recommend the trip for pregnant women or children under the age of 5.




Do you cancel in bad weather?


IF WE HAVEN'T CALLED YOU, PLEASE SHOW UP ON TIME FOR YOUR TOUR! The weather reports found online come out of Honolulu and are often inaccurate for Maui. If the weather looks bad, don’t worry! Most weather systems pass through Maui quickly and are limited to certain areas of the island. All of our destinations are weather permitting and our captain may choose another location that is more suitable. In the event that we do have to cancel, we will call you and give you the option to reschedule or for a full refund. We will never take you out in unsafe conditions.




Will I see whales or dolphins?


During Whale Season (December 15th - April 5th) we can guarantee whale sightings, or you will be welcome back out on a trip for free! Dolphins are always an exciting treat and we often see these intelligent marine mammals enroute to different snorkel locations or on our whale watches. Our captains love to make the most out of dolphin visits, often letting them ride the bow wake of the boat! We are most likely to experience a dolphin sighting on our morning deluxe tours, although sometimes we do get lucky on the Afternoon Adventure trip!




Where on Kaanapali Beach to we meet?


Whalers Village Address: 2435 Kaanapali Pkwy, Lahaina, HI 96761 The Boat picks up our guests from the beach directly in front of Whalers Village, Kaanapali. Look for Leilani's Restaurant and their different colored umbrellas. Our crew will meet you on the beach in front of the restaurant. Look for our crew members wearing GREEN MAGIC MERMAN TEE-SHIRTS, they will check you in for the trip 20 minutes before your departure time. ******Did you know there's a free shttle and trollie service??? Most of the resorts offer a free shuttle service to Whalers Village, Kaanapali! **Parking: Whalers Village Shopping center has a parking structure, and if you buy something from the shops they can validate for up to 4 hours free parking.




Where should I park?


Whalers Village Address: 2435 Kaanapali Pkwy, Lahaina, HI 96761 - TAKE THE FREE SHUTTLE OR TROLLIE! Most of the resorts offer a free shuttle or trollie schedule that will take you right to Whalers Village, Kaanapali. We beach-load the boat directly in front of Whalers Village. (Just ask the front desk of your resort!) Paid Parking- Whalers Village, Kaanapali offers paid parking and always has space. It costs $3 per half-hour, maximum $30/day. If you buy something in Whalers Village they will validate for up to 4-hours of free parking. This is the closest parking to where we beach-load the boat.




Is there free transportation to Kaanapali Beach?


Most of the resorts offer a free shuttle service to Whalers Village, Kaanapali. (This is where we beach load the boat!) There is also a complimentary Ka'anapali Trolley (808-667-0648) There is also a shuttle service called THE OUTLETS OF MAUI SHUTTLE, that goes from the outlet mall on front street lahaina into Kaanapali and can drop guests off at the Kaanapali Beach Hotel (just a short walk to Whalers Village)





Didn't find the answer you needed? 

Call us at: 808-250-6465

COVID19 CLOSURE UNTIL FURTHER NOTICE

DUE TO COVID THE PANDEMIC THE MAGIC MERMAN SNORKEL CHARTERS WILL BE LIMITING OUR OPERATIONS.

WE LOOK FORWARD TO OFFERING OUR WHALE WATCHING AND SNORKEL TOURS AGAIN AS SOON AS WE CAN SAFELY DO SO,

PER CDC GUIDELINES AND STATE RESTRICTIONS.

© 2018 by LeDucq Consulting group & The Magic Merman

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